Inco Terms

All services provided by Pan Globe Logistics Services LLC (hereinafter referred to as “the Company”) are subject to the terms detailed herein, and no other terms shall apply.

The Company acts as a shipping agent and only as an agent in performing, executing, and securing services for clients. It enters contracts on behalf of the client with other parties or entities.

The Company has the right to enter into contracts for the transportation of goods by any means and in any manner, as well as for the handling, installation, storage, or movement of goods by any party for any period. By handing over your shipment to Pan Globe Logistics, you accept the terms and conditions of this transport contract on behalf of yourself or any other person connected to the shipment, whether or not you signed the shipping order. These terms also apply to anyone collecting, transporting, or delivering your shipment. No employee, agent, or subcontractor of the Company is authorized to alter or waive these terms. Any written or verbal instructions that contradict these terms shall not obligate the Company to follow them.

The client expressly authorizes the Company to perform the acts and enter into the contracts mentioned in clause 3 on behalf of the client.

The client, acting as either the owner or the authorized agent of the owner of the goods (including containers or equipment), guarantees they are the party authorized to accept these terms, not only on their behalf but also as an agent of the owner and for any other party with an interest in the goods (hereinafter referred to as “the other owner”).

The client guarantees that the description and details of any shipment provided by or on behalf of the client are accurate and correct. The client also agrees to indemnify the Company for any expenses, losses, or fines arising from inaccuracies or omissions that are not due to negligence or misconduct.

The Company is not obligated to declare any purpose, regulation, agreement, or contract concerning the nature or value of the goods or any special interest in delivery unless expressly requested in writing by the client.

The Company is entitled to all commissions, fees, and rewards typically retained or paid to freight agents, carriers, and insurance brokers.

Insurance on the shipment is only effective if explicit written instructions specifying the nature, value of the goods, and the required coverage are provided by the client to Pan Globe Logistics.

Unless specific arrangements are agreed upon in writing in advance, the Company will not accept or handle harmful, dangerous, flammable, explosive, perishable goods, or goods that would require handling under the technical instructions of the International Civil Aviation Organization (ICAO) or other international regulations. The client is responsible for all losses or damages resulting from or connected to such goods and must indemnify the Company for any related penalties, claims, or expenses. The Company may dispose of, destroy, or handle the goods at its sole discretion.

Unless specific arrangements are agreed upon in writing in advance, the Company will not accept or handle gold, gemstones, jewelry, valuable artworks, livestock, or plants.

The Company has the right to sell or dispose of goods in the following cases:

• When goods are accepted or handled with instructions to collect charges, shipping expenses, or other costs from the consignee or another party, the client remains immediately liable if the consignee or other party fails to pay.
• Without prejudice to clause 5, the Company has the right to enforce any claim or liability against the client under these terms or recover any amounts paid by the clients, not only against the client but also, at the Company’s discretion, against the consignor and/or the owner.

The Company is not liable for:

• Any loss or damage resulting from a failure to follow the client’s or owner’s instructions unless the loss or damage is due to the Company’s willful misconduct or negligence.
• Consequential losses such as loss of profits, market, or goodwill, or any other losses resulting from the client’s obligations to third parties.
• Losses arising from inadequate or improper packing, perishable or hazardous goods, mechanical defects, riots, civil disturbances, labor strikes, acts of God, wars, accidents, or any inherent defects in the shipment.
• Any failure by customs, airlines, or government officials, or prohibited substances contained in the shipment.

The Company’s liability for lost or damaged goods will not exceed the lesser of the value of the goods or 500 SAR per shipment. Any claims not made in writing within three months of receipt of the shipment are void.

The client must indemnify the Company for all fees, taxes, fines, damages, and claims incurred during the performance of its obligations under any contract to which these terms apply, including obligations to compensate others.

No claim will be considered if made after three months from the date of shipment receipt.

The shipper is responsible for all costs related to customs fees, taxes, or the return of shipments, including storage costs. The shipper agrees that if the consignee refuses to receive the shipment, the Company is not liable after two months of notification.

Both the client and “the other owner” agree to fully comply with the laws and regulations of the Kingdom of Saudi Arabia and submit to the jurisdiction of its authorities for any matter.